Splash & Shadow · ShadowSnap & ShadowTag
Support
Help with the iOS apps by Splash & Shadow TCG
Need help? Email hello@splashandshadow.com and we'll get back to you, usually within two business days. Include the app name, your iPhone model, and a screenshot if you can.
ShadowSnap — card scanner
ShadowSnap identifies trading cards with your camera and prices them.
- It needs an internet connection to identify cards. Snaps you take offline are kept and retried automatically once you're back online.
- If it matches the wrong card, open that card's record and tap Pick another card.
- For the best scans, fill the on-screen brackets with the card and hold steady.
ShadowTag — price tag printing
ShadowTag turns your inventory files into printed price labels.
- Keep the label printer unpaired in iOS Bluetooth settings. The app connects to it directly. If printing stalls, power-cycle the printer.
- Rows an import couldn't read are counted for you in the import summary message.
- A card shows under "Changed" when its price has moved since you printed its label, or when you hand-edit a price.
Report a problem
Email hello@splashandshadow.com and tell us what you were doing when it went wrong. Crash reports shared through Apple's built-in system also reach us.
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Contact
Questions, bugs, or feature requests: hello@splashandshadow.com
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